Director of Revenue Operations

About Harmony

Harmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens.

With 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.

ABOUT THE ROLE

We bring that same approach to how we run our business. As Harmony’s first Director of Revenue Operations, you’ll build the systems, data, processes, and AI-powered workflows that support Sales, Marketing, Customer Success, and Deal Desk. You’ll combine operational judgment with hands-on technical work, using AI agents, automation, and internal tools to improve how our teams plan, execute, and make decisions.

Reporting directly to the CEO, you’ll partner closely with the CRO and CMO to establish a trusted view of pipeline, forecasts, marketing ROI, and revenue performance. You’ll own the models and analysis that guide investments in headcount, technology, and programs—and build the workflows that turn those decisions into action.

This is a hands-on individual contributor role with company-wide responsibility. You should be comfortable administering Salesforce, building a capacity model, connecting systems, and deploying an AI agent that saves the team hours of manual work. Our stack includes Salesforce, HubSpot, Gong, Nooks, Ocean.io http://Ocean.io, LinkedIn Sales Navigator, and Claude, alongside tools and workflows built in-house.

You’ll move quickly, work closely with stakeholders, and document decisions so the systems you build can grow with Harmony.

WHAT YOU'LL DO

REVENUE STRATEGY AND PLANNING

- Partner with executive and GTM leadership on annual and quarterly planning, including bookings targets, capacity, headcount, and budgets. Build models that make assumptions clear and allow teams to compare scenarios.

- Partner with the CRO on territories, quotas, and sales compensation plans. Use automation to administer commissions accurately and on time, with clear checks and exception handling.

- Establish a repeatable forecasting and pipeline review process. Build AI agents that identify stalled deals, missing next steps, and changes in deal risk, and help sales leaders decide where to act.

- Partner with the CMO to measure marketing investment from first touch through opportunity creation and ARR. Automate recurring analysis and surface changes in channel performance, conversion, and acquisition efficiency.

- Improve SDR productivity through account research, prioritization, and prospecting workflows that combine CRM, engagement, and intent signals.

GTM SYSTEMS AND DATA

- Own Salesforce administration and architecture, maintaining a trusted system of record for accounts, opportunities, pipeline, and revenue.

- Manage and integrate the GTM technology stack, including marketing automation, conversation intelligence, outbound sequencing, dialers, and AI tools.

- Establish data standards, stage definitions, and ownership rules. Build workflows that detect duplicates, missing fields, and inconsistent records, and reduce manual data entry.

- Build dashboards and internal applications for pipeline coverage, conversion, win rates, sales cycles, ARR, NRR, and churn, using AI-assisted development where it improves speed and quality.

- Maintain the integrations and data foundations AI agents depend on, with appropriate access controls, documentation, and monitoring.

SALES, MARKETING, AND CUSTOMER SUCCESS OPERATIONS

- Sales Operations: Own pipeline processes, deal inspection,