Provider Growth & AI Agent Operations Lead

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## About the role

PostedOct 17, 2026

## Provider Growth & AI Agent Operations Lead

**Location:** San Francisco (Rincon Hill)

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## Company Overview

**Mission:** Make high-quality early childhood education accessible to all by empowering childcare providers with tools and support while helping parents find quality learning environments.

**What We're Building:** A category-defining platform at the intersection of marketplace, SaaS, and public sector systems, increasingly powered by AI. Wonderschool helps providers manage operations, governments run large-scale childcare programs, and families find trusted care. Series B backed by a16z, Goldman Sachs, and First Round.

**Company Culture:** Small, fast-moving team that values ownership, rapid experimentation, and modern tools including AI and automation to increase leverage and impact.

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## Role Summary

**Focus:** Own the provider customer lifecycle funnel from first touch through expansion and cross-sell. You'll drive 3-5x revenue growth over 12-18 months through go-to-market execution, high-touch customer success, and enabled product-led growth. The vast majority of your work will be identifying and capturing cross-sell opportunities across our provider base. You'll combine hands-on operator skills, funnel management, and team leadership to unlock revenue by connecting providers with additional Wonderschool solutions.

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## Key Responsibilities

### Own the Provider Funnel and Cross-Sell Growth

- Own end-to-end conversion and customer lifecycle funnel for non-paying providers becoming paying customers and identifying cross-sell expansion opportunities - Develop deep understanding of provider pain points, business models, and decision-making frameworks - Serve as the primary voice of the customer in product and business strategy discussions - Identify and pursue expansion opportunities with existing customers across the full Wonderschool product suite - Test and recommend pricing and packaging models to optimize conversion, expansion, and revenue - Build measurement systems to track revenue impact of initiatives - Set ambitious revenue targets and execute toward them with discipline

### Enable Product-Led Growth Through Sales, Customer Success, and Account Management

- Support and activate product-led growth motions by building exceptional onboarding and success experiences that drive adoption and cross-sell - Lead and manage provider success team executing customer success calls, account management, and quarterly business reviews - Design and scale repeatable playbooks for provider onboarding, activation, and expansion across the product suite - Develop coaching and enablement systems for small business consulting covering pricing, budgeting, operations, and growth strategies - Build systems to identify at-risk providers and execute proactive retention strategies - Establish clear accountability and performance metrics tied to revenue and customer outcomes - Create a provider community and usage model around Wonderschool tools

### Deploy AI Agents to Support Sales, Success, and Cross-Sell

- Partner with engineering to design and deploy AI agents that support provider engagement and drive cross-sell opportunities at scale: - Sales agents for automated outreach, nurturing, and conversion support - Onboarding agents for intake qualification, goal-setting, and tool enablement - Account management and expansion agents for ongoing engagement, cross-sell identification, and retention - Define agent personas, messaging frameworks, and success metrics - Review, iterate on, and approve a