Technical Architect/Senior Technical Architect

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience Job Description Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform. Salesforce is currently seeking hands-on Technical Architects to join our Professional Services team within the Customer Success Group (CSG). The Technical Architect leads the technical implementation of complex, enterprise-grade solutions. They serve as active Core Platform practitioners, using their deep Salesforce Core (Sales/Service Cloud Platform) expertise, coding proficiency, and enterprise integration knowledge to build robust architectures across the broader Salesforce product set. Technical Architects are strong technical communicators and builders who are able to paint a clear technical vision and lead the execution from the ground up. They are responsible for ensuring the platform is secure, highly performant, and technically ready for enterprise AI usage. On a day-to-day basis, they interact with solution architects, developers, and project managers in agile frameworks to translate business needs into technical reality—effectively designing, testing, and deploying complex code and integration patterns. Technical Architects are stewards of technical excellence. They engage with engineering, product teams, and stakeholders to ensure the technical solutions drive the most effective achievement of value objectives. They also contribute to internal thought leadership by defining coding standards (Apex, LWC, Flows) and environment management best practices. What You'll Actually Be Doing Partner with and advise Executive Customer stakeholders while aligning underlying technology strategy to business value and ROI. Design and guide the customer's scalable technical architecture across Sales Cloud, Service Cloud, and the Platform, highlighting the importance of data models, sharing/security architecture, and governance. Identify and proactively run risk areas, troubleshoot key customer implementation issues, and commit to seeing technical roadblocks through to complete resolution. Lead and collaborate on the creation of application and technical design documents to keep programs on track and ensure solutions remain extendable and maintainable going forward. Provide guidance on integration development best practices, Enterprise Architecture standards, and environment management, including leading code reviews. Work collaboratively and demonstrate strong communication skills, especially when teaching sophisticated technical concepts to both developers and non-technical business leaders. Identify and lead internal pivotal initiatives to grow the technical practice; serve as an active contributor to the community's overall technical knowledge